SalonBook frequently asked questions

SalonBook is an all-in-one booking and business platform for salons, spas, barbershops, nail, lash and brow studios, med spas, tattoo studios and pet groomers. It combines 24/7 online booking, staff scheduling, a client CRM, payments, marketing tools and a branded website in one subscription.

Independent professionals and multi-staff businesses alike. The Free plan suits a solo stylist or therapist; Pro fits small teams of up to 3 staff; Enterprise removes staff limits and adds commission and staff pay for larger teams.

No. Guest booking is on by default, so a client can book with just a name, email and phone. You can optionally require an account, and every guest booking is converted into a client record automatically.

Yes. Clients can pick a specific staff member or choose "any available", and SalonBook assigns whoever has the next open slot for that service.

Yes. Every account, Free included, gets a public salon website with all 7 layouts and 23 color palettes, a theme studio for content, colors and fonts, and logo and banner uploads. Pro and Enterprise add custom CSS, custom head HTML for Google Tag Manager or Meta Pixel, and a custom domain with automatic SSL.

Seven layouts on every plan: Serene, Lume, Honey, Shear, Atelier, Onyx and Glass, with 23 color palettes between them (Serene, for example, comes in Spa, Luxe, Bloom and Chroma). Each includes the booking flow, services and staff, with full color and typography controls in Theme Studio.

Yes. Paid plans include an embeddable booking widget (inline iframe) and a popup "Book Now" button you add with a single script tag.

Yes. Every plan sends an email confirmation for online bookings and a notice when an appointment is cancelled. Pro and Enterprise add reminders 24 hours and 1 hour before each appointment, a follow-up about a day after a completed visit with a "Book again" button, text messages through your own Twilio account, and per-notification on/off controls.

Text-message confirmations and reminders are on Pro and Enterprise and go through your own Twilio account, which you connect to SalonBook. Twilio bills you directly: a per-message rate, a monthly fee for your phone number, and the A2P 10DLC registration US carriers require for business texting. SalonBook adds no fee. Email confirmations and reminders don’t need Twilio.

Yes, on Pro and Enterprise. Add your Google Place ID to see your Google rating and latest 5 reviews on your dashboard, share an "Ask for a review" link with clients, and add a review button to the follow-up email sent after a visit. Reviews are not shown as a widget on your public site.

Yes. On paid plans you can require a deposit or full payment at booking, set cancellation and no-show fees with a free-cancellation window, and a manager can waive a fee for a specific client.

Yes, on Pro and Enterprise. Clients join the waitlist from your booking page, and when an appointment is cancelled the next match is booked automatically (if you turn auto-book on) or sent a time-limited link to book.

No. On Enterprise, SalonBook calculates pay; it doesn’t process it. It works out each person’s pay from commission (flat or up to 10 tiers), hourly or salary pay plans, tips, retail commission and adjustments, lets you review and finalize each pay period, and gives you CSV exports and estimated pay stubs. It doesn’t pay staff, send direct deposits, file payroll taxes or produce W-2 or 1099 forms, so you hand the totals to your payroll provider or accountant.

Yes, on Enterprise: flat or tiered commission per person (up to 10 tiers, on the whole amount or only the part inside each tier), a separate product commission rate, booth rent, and tips credited 100% to the tech. On Pro, staff performance reports show revenue per staff member, but commission is not calculated for you.

Not from one account. Every SalonBook account covers one location, with its own staff, services, clients and reports. There is no shared client list, location switcher or combined reporting across locations.

On Pro and Enterprise you get a product catalog with SKUs, categories, prices and images, stock quantities and reorder points, stock adjustments with a reason and a full history (who changed it, before and after), low-stock alerts in your dashboard, and an online shop whose orders deduct stock automatically. Alerts are not emailed, there is no in-store retail sale flow, and there is no dedicated inventory report.

Free is $0 for one staff member and up to 5 services. Pro is $39 per month, or $29 per month billed annually ($348 per year), for up to 3 staff. Enterprise is $89 per month, or $69 per month billed annually ($828 per year), with unlimited staff.

Yes. Pro and Enterprise include a 14-day free trial. The Free plan is free forever and does not require a card.

No. SalonBook never takes a marketplace commission, never charges per client and never charges a setup fee. You pay a flat subscription; your payment processor (Stripe, Square or PayPal) charges its own standard card-processing fees.

Not from SalonBook. Payments run through your own Stripe, Square or PayPal account, which charges its standard processing fees; SalonBook adds no fee or markup.

Yes. There is no contract. Upgrade, downgrade or cancel from your dashboard whenever you like.

On Pro and Enterprise: Stripe, Square and PayPal for card payments, plus Apple Pay and Google Pay, Venmo via PayPal, Cash App Pay via Stripe or Square, and Zelle as a manual payment method. You connect your own processor account, so funds go straight to you.

No. SalonBook isn’t salon POS software: there is no card reader and no in-store POS cart. Clients pay online at booking, through an emailed invoice or in the client portal, or you charge their saved card when the visit is completed. Cash, check and Zelle payments can be recorded by marking the invoice paid.

Refunds are issued in your Stripe, Square or PayPal dashboard, not in SalonBook; SalonBook flags possible duplicate payments so you can refund them there. Split payments aren’t supported: one payment settles one invoice.

Yes. Paid plans include invoices emailed with a Pay Now link, automatic retry of failed payments, tips added by the client when paying online (up to 30%), and a QuickBooks-ready invoice CSV export.

There is no direct QuickBooks or Xero sync. You can export a QuickBooks-ready invoice CSV and report CSVs on Pro and Enterprise, plus payroll CSVs on Enterprise, and bring those into your accounting software.

Revenue and appointment reports are on every plan. Pro adds staff performance, client acquisition and retention, and utilization reports, with CSV export of revenue, appointment, staff, client and utilization reports plus invoices. Enterprise adds payroll CSVs (summary, detail and year). There is no inventory report and no export of the full client list.

All traffic to SalonBook is encrypted over HTTPS. Card details are entered directly with your payment processor (Stripe, Square or PayPal) and are never stored on SalonBook servers. Staff sign in with email and password or Google sign-in.

You do. Your client list, appointment history and notes belong to your business. Reports can be exported to CSV on paid plans. There is no one-click export of the full client list today; contact support if you need a copy of your data.

Yes. Enterprise includes headless mode, which hides the hosted public page and exposes your services, staff and availability through the JSON data API so you can build any front end you like.

Most salons are live the same day: create your account, add services and staff, pick a website layout and share your booking link. Paid plans include a guided product tour.

Export your client list as a CSV from your current software and import it on the Clients page. SalonBook detects the columns (first name, last name, email, phone) and lets you re-map them; email is required, existing emails are skipped, and each import takes up to 2,000 rows (CSV only, not Excel). Staff, services, hours and appointments are set up by hand, and there is no assisted migration service.

Yes. Paid plans support a custom domain (for example book.yoursalon.com or yoursalon.com) with SSL issued automatically. You point a DNS record at SalonBook and we handle the rest.

Through in-app chat from your dashboard or by email at support@ocmpro.com. We reply within 24 hours.

Not right now. SalonBook is available only in the United States, and it can't be reached through VPNs, proxy services or hosting networks. If you're traveling abroad, you won't be able to open your dashboard or booking pages until you're back in the US.